All OEM product comes with a warranty direct from the manufacturer. That warranty will vary depending on which brand you are purchasing, and we recommend that you visit the OEM website for exact specifications. We will handle all warranty issues within the first 30 days of receiving the product. After that, you must contact the OEM company directly.
What is a Compatible Product? A compatible cartridge is a cartridge that is not produced by the Original Equipment Manufacturer (OEM). These cartridges are designed to meet or in some cases even exceed the standards set by the OEM in terms of performance, print quality and page yield.
Our OEM and Compatible products are covered by 30-Days money back program. We will send you a replacement or money back in the following cases:
The product you bought was defective or damaged.
Non-defective or damaged product in unopened original packaging (subject to re-stocking fee).
A shipping error occurred on our side.
We try to make the return process as easy as possible. For complete information please see our Returns Policy.
Product Substitution Policy Occasionally severe back-orders or other conditions could cause a major delay in the delivery of your order. At such times, Tonermax-Pacific.com reserves the right to use different brands of product as long as they are equal in price, performance and quality to expedite the shipment of your order. Our Customer Care team will contact you in such cases, to make sure you are informed about the substitution. Should you receive such product and find it unsatisfactory, you may return the product for an exchange or refund.
Your promptness in addressing the problem was unprecedented. Also, the response from your representative was timely, courteous and quickly decided in a fair manner. I am 80 years old and have NEVER had a complaint or problem handled better or faster by ANY company. You are unsurpassed. Thank you so much and best wishes for the further success of your fine company!
Rating: 5 of 5